Frequently Asked Questions
What is Moissanite? Moissanite is a gemstone that is composed of silicon carbide. It is known for its exceptional brilliance and fire, making it a beautiful alternative to diamonds.
How does Moissanite compare to Cubic Zirconia and Diamonds? Moissanite, Cubic Zirconia (CZ), and diamonds all have distinct properties when it comes to brilliance, fire, and hardness:
Brilliance: Brilliance refers to how much light a gemstone reflects. Moissanite has a higher refractive index (2.65-2.69) than both diamonds (2.42) and Cubic Zirconia (2.15-2.18). This means moissanite reflects more light, giving it a more intense sparkle compared to diamonds and CZ. While diamonds have a classic and elegant brilliance, moissanite’s sparkle can appear more “fiery” or intense.
Fire: Fire refers to the dispersion of light into rainbow-like colors. Moissanite has a greater dispersion (0.104) than diamonds (0.044) and Cubic Zirconia (0.058-0.066). As a result, moissanite emits more colorful flashes of light compared to the other two, making it the most vibrant of the three in terms of fire.
Hardness: Hardness measures a gemstone's resistance to scratching. On the Mohs scale, moissanite ranks at 9.25, making it highly durable for everyday wear. Diamonds, the hardest material, rank 10 on the Mohs scale, while Cubic Zirconia is much softer at 8-8.5. This means diamonds and moissanite are more resistant to scratches and damage over time, while CZ is more prone to wear and tear.
In summary, moissanite offers a balance of superior brilliance and fire compared to both diamonds and Cubic Zirconia, while also being highly durable. This makes it an excellent, long-lasting choice for those looking for an affordable yet dazzling alternative to diamonds.
How is the fire and brilliance of moissanite compared to diamonds? Moissanite has more fire (dispersion of light) than diamonds, meaning it tends to exhibit more rainbow flashes of light, making it incredibly vibrant and sparkly.
Is moissanite durable? Yes, moissanite is a very durable gemstone, ranking 9.25 on the Mohs scale of hardness, making it suitable for everyday wear.
Can moissanite get scratched or damaged easily? Moissanite is a very hard gemstone, it is rare under normal normal wear conditions except when it is exposed to harder materials.
Will moissanite lose its sparkle over time? No, moissanite retains its brilliance and sparkle over time. It will not cloud or dull with proper care.
Is moissanite graded in the same way as diamonds? Moissanite is not graded on the traditional 4 Cs (cut, color, clarity, carat) like diamonds. However, its quality is assessed based on color and clarity, with most moissanite being near-colorless or colorless.
What does 'fire' in moissanite refer to? Fire refers to the colorful light that moissanite reflects when exposed to light. Moissanite has a higher dispersion than diamonds, giving it the shines of full color spectrums.
Is moissanite suitable for engagement rings? Yes, moissanite is a popular choice for engagement rings due to its beauty, durability, and affordability.
What materials are used in your jewelry? All of our jewelry is crafted from 925 sterling silver and double-plated with rhodium and palladium for extra durability and a luxurious finish, with moissanite as the centerpiece.
How do I determine the correct ring size? We provide a ring size guide on our website to help you find your perfect fit, or you can visit a local jeweler to get measured.
Are your pieces suitable for daily wear? Absolutely. Our moissanite jewelry is designed for daily wear, thanks to the durability of both the stones and the rhodium-palladium-plated silver.
How much is shipping? We offer free standard shipping on orders over MYR 199. Please check our shipping policy for details.
How long will it take to receive my order? Shipping times vary based on your location, but most orders are processed within 1-2 business days and arrive within 3-5 business days for West Malaysia and 4-6 days for East Malaysia.
Can I track my order? Yes, once your order ships, you will receive a tracking number via order page and email to monitor its delivery status.
How much is shipping? If your order arrives damaged, please contact us immediately with photos, and we will arrange for an exchange. Please check our return policy for details.
Will I be charged handling fees, duties and taxes? You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance. Please note that gifts will still need to go through standard import procedures, as determined by the custom laws in each designation country, and are taxable if the value of the gift is above a stated local threshold.
What is your return policy? We do not offer return and refund for our customers, except for 1) defective product and 2) out of stock, but we provide 30-days free exchange for our customers. Please have your order confirmation email, order card, or gift receipt ready. Please see the exchange guidelines listed below to see if purchased items are eligible for an exchange.
Can I exchange an item for a different size or design? Yes, we offer exchanges for a different size or design within 30 days of purchase.
What if I receive the wrong product? If you receive the wrong product, contact us immediately, and we will rectify the situation at no extra cost to you.
Do you offer jewelry for special occasions, like weddings or anniversaries? Yes, we offer a wide range of jewelry perfect for weddings, anniversaries, and other special occasions. We also offer custom designs for bridal jewelry.
Can I buy a gift card from The Moissanite Lab? Yes, gift cards are available for purchase in various denominations.